You may have read or heard recently about a potential unauthorised intrusion of our system earlier in the year. Once we were notified we moved quickly to address the situation and engaged a leading international technology security firm to enhance the security of our system. Police have been conducting an investigation into the matter.

Customers can be reassured that they are not liable for any unauthorised transactions and should contact their financial institution if they have any concerns.

Roses Only regrets any inconvenience caused as a result of this offence against us and wants to reassure customers that as a result of the security enhancement they can have utmost confidence in future online transactions.

Please contact our call centre if you have any further questions and thanks for using Roses Only.

Collection and Use of Information

Trademarks, Copyrights and Restrictions
All material on this site, including, but not limited to images, illustrations, audio clips, and video clips, is protected by copyrights, trademarks, and other intellectual property rights which are owned and controlled by Roses Only, its related companies or by other parties that have licensed their material to Roses Only. Material on rosesonly.com or any Web site owned, operated, licensed or controlled by Roses Only is solely for your personal, non-commercial use. Such material may not be copied, reproduced, republished, modified, uploaded, posted, transmitted, or distributed in any way, including by e-mail or other electronic means, without the express prior written consent of Roses Only. Use of the materials on any other Web site or networked computer environment, or use of the materials for any purpose other than personal, non-commercial use is a violation of Roses Only copyrights, trademarks and other proprietary rights, and is prohibited.

Collection and Use of Information
Roses Only collects personal data for the purpose of providing a specific product or service requested by the customer. Certain information may be required in order to provide this product or service, such as full name of customer and recipient, authorised users, e-mail address, billing address and contact phone numbers.

The information collected may also be used to inform the customer of additional products and services, which may be of interest to them. All marketing material sent to the customer will include an option for the customer to request removal from mailing or contact lists for any future marketing.

Disclosure of Information
Roses Only will not disclose any personal information such as your name, address, email, telephone number to any person outside of the company, unless the customer has authorised us to do so or unless required by law to disclose such information. Furthermore, under no circumstances will Roses Only sell or receive payments or services for disclosing customer's personal information to any partner or external company.

Cookies
A 'cookie' keeps track of the information you provide such as the products in your shopping cart.  Roses Only use cookies to let us know that you are a prior customer and to provide certain features such as member options.  We do not store any personal or financial information about you using cookies.  The majority of web browsers automatically accept cookies, but most allow you to instruct your browser to prevent the use of cookies. You will need to modify your current settings for 'cookies' in the Options menu of your browser, in order to view this site. (You may need to contact your system administrator if you are on a network).

Internet Explorer Users
1. In an IE browser window, select Tools > Internet Options
2. Select the Security tab.
3. Select the Internet zone.
4. Move the slider to select the Medium security level.
5. Click the OK button.

Netscape Users
1. Choose Edit and Preferences.
2. Click the Advanced menu option in the left column and select Scripts & Plugins.
Make sure that Navigator is checked to enable JavaScript for Web pages.
3. Click the Privacy & Security menu option in the left column and click Cookies.
Make sure that one of the three Enable options for cookies is checked.

Opera
1. Choose File, then Preferences.
2. Click the Privacy menu option in the leftmost column.
3. Make sure Enable Cookies is checked.
4. If you want to specify which sites, choose an option from the drop-down menu.
5. You can specify specific servers by clicking Edit server filters.
6. Click the Multimedia menu option in the leftmost column.
7. Make sure Enable JavaScript is checked.
8. Click Apply, then OK.

Mozilla
1. Choose Edit and Preferences.
2. Click the plus sign (+) next to the Advanced menu option in the left column and select Scripts & Plugins.
3. Make sure that Navigator is checked to enable JavaScript.
4. Click the plus sign (+) next to the Privacy & Security menu option in the left column and click Cookies.
5. Make sure that one of the three Enable options for cookies is checked.
6. Click OK.

If you are still having problems please consult your administrator or contact us via email.

Offline Payment
If you are still uncomfortable purchasing online at rosesonly.com, that's fine! You can call our experienced sales team 24 hours from within Australia on 0800 587 1540 or internationally on +61 2 92876666 to arrange delivery. Alternatively you can fax your order, together with payment details, to +61 2 9261 0323.

Anonymity
Roses Only customers have the right to remain anonymous except in circumstances where personal information is required to complete a credit card or account transaction. Roses Only will not disclose the sender information to the recipient unless specifically requested to do so by the customer.

Privacy in email
In email communications, there has always been, and always should be, an expectation of privacy between the sender and the intended recipients of a message. Privacy is compromised, however, if personal information or private email content is shared with parties other than the sender and intended recipients without their consent. Roses Only does not share or reveal email content or personal information with third parties. Email messages remain strictly between the sender and intended recipients.

Unsubscribing from Roses Only e-specials
Roses Only customers can elect to receive the Roses Only e-specials by joining as a Roses Only member and opting to receive our plain text or HTML email.  At any stage, should you wish to stop receiving any of these promotional emails, simply click on the "Unsubscribe" link at the bottom of the email, or login into the members area and tick the Newsletter option as "None". If you have any concerns, please contact us

Browsers
The Roses Only website supports Netscape Navigator 6.0 and above* and Microsoft Internet Explorer 5.0 and above. Other browsers may also be compatible. Using a browser prior to the above may give rise to errors or other problems. Disabling features such as javascript, cookies and pop ups may also effect site functionality.

The site is best viewed with Internet Explorer 6.0 or Netscape Navigator 7.0. Visit microsoft.com or netscape.com to obtain information about downloading the latest versions of their browsers.

Trouble Shooting
If you are having difficulties accessing the site or parts of the site check that:

• Your cookies and javascript are enabled
• Your cache is cleared
• You haven't bookmarked secure pages
• You have refreshed the page

If you are still experiencing difficulties send an e-mail to our web support area, providing as many details as possible to ensure a prompt and accurate response.